SunSoft Support Resolutions

Consulting Services


To assist you with your complex support needs, SunSoft provides a full range of consulting services through qualified consultants. You'll find us in the Support Services division of SunSoft, where we work with partners and specialists from throughout Sun Microsystems in order to provide our customers with the highest quality consultants available. SunSoft Consultants are available to work with you on-site anywhere in the world, for whatever length of time you require. We can also provide you with efficient remote service via phone, FAX, and e-mail. Most importantly though, SunSoft Consultants can provide you with an extremely wide range of technical expertise, spanning a wealth of experience from Solaris to networking to development products.

Our services include:

System Administration Consulting -- Provides user requirements, technology research, technical reviews, strategic planning, architecture specification, client/server migration, and project management.

Network Services Consulting -- Help with everything related to building a new network.

Technology Consulting -- Source code modifications and software functionality enhancements.

Product Consulting -- Technical expertise on product performance tuning and analysis, threading and porting of applications, software installation and customization, project management and patch generation.

Why SunSoft Consulting?

Beginning-to-End support. We can help you with everything from technology and product consulting to system administration, network services, and training. We can oversee your rightsizing or migration from beginning-to-end, or step in at any phase - at any level you need help. We can do the work for you, or work with you to effect a complete transfer of knowledge. We can help with training, leaving you completely self-sufficient. And if you have a staffing problem, we can assist with temporary coverage. Take a moment to look over a few examples of the types of technical challenges faced by our clients, and the solutions proposed by SunSoft Consulting Services:

System Administration Consulting

What if there were several computing environments in place and you wanted to simplify your business?

One customer wished to migrate to a common platform, Solaris 2.x. They needed to choose the right sets of systems, tools, administrative procedures and applications to complete the migration efficiently and protect its software investment.

SunSoft Consulting Services completed an overall performance analysis of the current system. This led to the generation of a transition/migration plan which documented the analysis, technical requirements, implementation requirements and training necessary to the migration and provided a suggested migration path. The plan also set the groundwork for implementation.

SunSoft Consultants can help you with every aspect of system administration, from determining user requirements and architecture specifications to planing your Solaris transition.

Network Services

What if you were working with a mix of product technologies and wanted to improve communications?

One customer's challenge was to migrate from an existing environment of networked personal computers and UNIX workstations to an operating and management environment based on TCP/IP and PC-NFS distributed file systems. Assistance was required with the design and configuration of the new environment.

SunSoft Consulting Services provided the customer with an architecture design, client/server configuration, administrator training and an outline of all project management tasks required from development through the successful installation of the new network.

We can help you with everything related to building your new network, from design and configuration to new security firewalls.

Technology Consulting

What if you wanted to tailor your current technology but lacked the appropriate expertise?

One customer's goal was to profile the Solaris 2.3 system kernel. There did appear to be some hooks in the kernel that would allow for this, but the level of instruction that was necessary went well beyond what was available in technical manuals. The customer worked at Sun's Development Center, doing hands-on work in close conjunction with Sun engineers and received the training necessary to the enhancement of their in-house expertise. The end result was a reprofiled kernel and complete transfer of information, allowing the customer to become much more self-sufficient.

New technologies are constantly being developed to help you tailor your software environment. Let us assist you with software functionality enhancements and source code modifications.

Product Consulting

What if you were looking for a creative way to maximize performance of your current hardware investments?

A customer in a multivendor systems environment wishes to network their systems. They are using an older generation network card for which no Solaris driver exists. Of course there are existing drivers for newer cards, but their concern is that the cost of replacing the ethernet card and getting the cards recertified would outweigh the cost of the driver.

In order to protect the customer's investment in hardware, SunSoft Consulting Services presented a proposal suggesting that the existing driver be rewritten, and that, effectively a new product be created exclusively for this customer.

SunSoft consultants can provide you with technical expertise on product performance tuning and analysis, threading and porting of applications, software installation and customization, project management and patch generation.


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